Frequently Asked Questions
General Questions
Our technical support and billing support teams are available Monday through Friday from 11:00 AM to 8:00 PM Mountain Standard Time (MST).
Please note: We offer support outside regular business hours as well, but response times may be slower depending on team availability.
Currently, our server setup requires manual verification by our team, which typically takes less than 24 hours—as long as you provide all required account information promptly.
We are planning to implement an automated server deployment system soon for instant setup.
Yes, you can cancel your server hosting at any time. We offer no-contract hosting with flexible cancellation policies.
Yes, we offer a 72-hour money-back guarantee on all hosting services. If you're not satisfied with your server hosting or change your mind, simply contact our support team for a full refund—no questions asked.
We accept PayPal and all major Credit/Debit Cards.
If payment is not received by the due date, your server will be suspended after 3 days and permanently terminated after 7 days. You can renew your service during the suspension period, but all files and data will be permanently deleted after the termination date.
We offer flexible billing options including monthly and annual.
Absolutely! You can upgrade or downgrade your game server hosting plan at any time with prorated billing—you only pay the difference. Manage your server upgrades through the billing panel or contact our support team.
Game Questions
We provide dedicated game server hosting for Minecraft, Ark: Survival Evolved, Rust, Valheim, Conan Exiles, Terraria, Project Zomboid, 7 Days to Die, V Rising, and more games coming soon.
Yes! We continuously expand our game hosting catalog to include new and popular games based on customer demand.
Yes! All our game servers include full file access, allowing you to install custom mods, plugins, and configurations to fully customize your gaming experience.
We use the industry-leading Pterodactyl game server control panel for all our hosting services. Pterodactyl offers an intuitive, feature-rich interface that makes server management easy for beginners and advanced users alike.
Server backups protect your game progress and world data from loss. Creating backups is essential for any game server. Simply navigate to the 'Backups' section in game panel to create manual backups or schedule automatic backups. Additionally, all our nodes include weekly offsite backups for maximum data protection and disaster recovery.
We use high-performance server hardware optimized for game hosting, with specifications varying by datacenter location. We believe in complete hardware transparency, you can view all our server specifications here.
We offer server hosting in North America with multiple datacenter locations for optimal performance and low latency. We have servers in the following locations:
- Calgary, Alberta
- Chicago, Illinois
- Los Angeles, California
- New York
Canada
United States
Changing your game server hosting package is easy! Submit a support ticket and specify which hosting plan you'd like to switch to. Our team will complete the server migration within a few hours without changing your server IP address or causing downtime.
No port forwarding is required! All our game server hosting services are hosted in professional datacenters with pre-configured networking, DDoS protection, and optimal routing for the best gaming experience.
Other Questions
If you're not completely satisfied with our hosting and are within 72 hours of signup, contact us for a full refund under our money-back guarantee policy.
Yes! We offer free server migration from your previous hosting provider. Simply contact our support team with your old host's server details, and we'll transfer all your server files and configurations at no charge.
FileZilla is free FTP client software that allows you to transfer files to and from your game server using FTP, SFTP or FTPS protocols.
SFTP (Secure File Transfer Protocol), also known as SSH File Transfer Protocol, is an encrypted file transfer method that protects your server files, passwords, and data during uploads and downloads. SFTP is more secure than traditional FTP.