General Questions

We provide technical and billing support from Monday to Friday – 11:00 AM to 8:00 PM (MST).

Please note that we still provide support out of the defined hours but the response time may vary depending on our availability.

We provide free standard technical and billing support with all our services.

Examples such as installing modpacks, changing versions or doing migrations if you are transferring from another host. Just ask us, we’ll be more than happy to help you.

You can cancel the server at any time you want. We do not enforce any contracts or obligations in this matter.


We offer a 72 hour money back guarantee. If for any reason you’re not happy with your purchase or simply changed your mind, just contact us for a full refund.

We currently accept PayPal and Stripe.

Your service will be suspended after 3 days from the due date and terminated after 7 days from the due date. You can always renew your service on the suspension period, but all your files will be permamently deleted after the termination date.

As well as a monthly billing cycle, we allow you to pay annually.

Absolutely! Upgrade/downgrade your server at any time and pay only the difference at a prorated amount. Upgrading or downgrading can be done by visiting the billing panel or contacting us.

Other Questions

A gaming server allows players to connect with each other across the globe. It’s a personalized space to enjoy games and build communities. Running a gaming server allows you full control over its operation, meaning you have the ability to customize the server as much as you wish.

Running a gaming server allows you full control over its operation, meaning you have the ability to customize the server as much as you wish. Game servers are also popular amongst private groups of friends for a more relaxed gaming experience. When you have a game server, you control who comes in and out of your sessions; and what permissions they have within the game.

Our game server hosting supports every mod on the Steam workshop. You can install any mod you wish, including third party APIs and their plugins.

No, none of our services require port forwarding. The server is hosted on our own computers in a data center, so we handle all of the networking aspects for you.

If you’re not happy with the service, and are within 72 hours of the initial signup, let us know and we’ll issue a full refund.

You can transfer your service to Equinox Hosting by using the SFTP or by creating a backup. Just download a backup of your previous service and upload it to your new service at Equinox Hosting – via FileZilla.

FileZilla is free software which lets you transfer files over the internet using FTP, SFTP, FTPS or FTPES.

Available for Windows, Linux and MacOS, FileZilla allows users to transfer files over the Internet.

Secure File Transfer Protocol or SSH File Transfer Protocol, SFTP is a version of FTP that encrypts data transfers, helping keep your passwords secure and your session private.

Read more on SFTP

What Do Our Customers Think?

We're Here To Help!

Need extra help getting your server up and running?