Welcome to Equinox Hosting Support

We provide technical and billing support from Monday to Friday – 11:00 AM to 8:00 PM (MST).

Please note that we still provide support out of the defined hours, but the response time may vary depending on our availability.

Support Ticket

Our main way of contact is via support tickets through our client area.

Great for: Modpack/plugin issues and billing inquiries.


Ask for help with common questions from our Discord community groups.

Great for: Community support and game-related chats.

Contact Form

Simply fill out this form and we will get back to you shortly.

    Email Specific Programs


    Please review our terms of service and privacy policy. For all other legal questions email:
    legal [at] equinoxhosting.ca


    For customers requiring billing support:
    billing [at] equinoxhosting.ca


    For content creators seeking partnerships:
    partners [at] equinoxhosting.ca